Shocking Services for Call Centre Staff

01 Hrs :16 Minutes :14 seconds of holding for Greyhound with no assistance from Pamela on ***. I initially called to inquire about the group booking made 10 April 2020 and the lady kept on emphasizing that i need to have a reference number and that they cant assist me without it. She could not assist even after i had given her all the ticket reference numbers. Im still stunned by the fact that Greyhound is unable to assist with booking made and not utilized but failed to refund us. I'm not sure if i should expose them to the media for them to assist me within a day as this is disconcerting.