Service Excellence not so Excellent

<p>Good day, </p> <p> </p> <p>I tried to make a booking online on Sunday and unfortunately it was failing therefore I decided to give them a call and book over the phone. Unfortunate for me the lady who picked up my call was really not sure what she was doing. There was lots of noise interruption in the back and she kept having to refer most things. I gathered that she may be a trainee as I also work in the hospitality industry. But sadly this was not a excuse for the service I received. They should not have let this young lady attent to clients if she is not ready. I told her I was booking someone in Cape Town and I was in Joburg. She said it was fine only to be advise that she would put it to the attention of the traveller instead of me. Then I went on to ask her for a reference number and she said I should use my card and my ID but I highlighted to her that I was not in Cape Town and all I needed was a reference number. It has never been difficult to make a book with Greyhound. I asked her for a reference and she said she would call me back. After 30 minutes I saw that I wasnt getting any call back from her. I called back and another lady Natabile assisted am and she advise me that I need to go and print the ticket at the nearest Checker or Shoprite . Imagine is already after 16.00. I told her that why did the first lady not highlight this to me. She said the girl was a trainee but i still feel this was very poor service and the young lady should not be have been left to take calls and misinform clients. </p> <p> </p> <p>You really used to be one of the best Bus Services providers, but now really it leave a bad customer service experience for me. Kindly improve your services. </p>