Service complaint

A one star rating is still to high of a rating if I have to rate the service I have received from Greyhound. We booked bus tickets 6 months in advance. Our return tickets have been rescheduled during our holiday without informing myself or any of the other 2 passengers who were set to travel with me. As a result, I had to book flights to get back home so I can be in time for work. I have been battling to get a hold of the refunds department for the last week. I have been wanting to get my return tickets refunded, I have completed a refund form and a week has now gone by without any further feedback. I called 5 times today and each time the consultant asks me to hold the line and then I get a message that the voicemail service has been deactivated, leading me to have to call back and wait in the que again.... only to be doing this on repeat for 5 times.

I have left my contact details with the customer care agent last week and I am still waiting on that call back. A consultant on FB has also asked that I DM my contact details to them after I commented my concerns on one of their post. I have sent my details but still nothing has come from it.

I have spoken with a lady today namely Komisane and she advised that she will take my contact details upstairs to the correct department and ask them to call me back. Only time will tell if I get that call.

I am just utterly disgusted with the over all service and customer experience that I have had with this bus service. I will definitely never travel with them again.