RUDE & *****ULENT EMPLOYEES

The bus was 2hours late. When it did arrive, we were rudely rushed in, pushed, pulled and shouted at. Our bags were not checked-in (weighed, priced corretly & tagged), so those of us who had more bags, were just asked "give us what you have on hand". I don't mind paying for my bags, but this instance, it went straight to their pockets. When we got to our destination, our bags were not loaded off by the staff, we had to do it ourselves. Anyone could have taken any bag at that point. I'm very upset at how we were treated before and after our trip by Greyhound/Citiliner Plus employees. And while we were waiting for a bus that was 2hours late, a lady came to Citiliner Plus offices, she had lost her ID on the bus and had made contact with the company and her ID was located and delivered to the offices. When she arrived there to collect it, one of the staff members pulled her to the side and demanded she pay him R200 to get her ID. Absolutely dispicable.