Rude service provider

Complaint Ref TCG6SBZ3

I booked a reserved a time return ticket online, departing from PE to Port Shepstone for the 23 August 2019. Paid At Pick n Pay. At check in, I was told that my the ticket was not booked by Johann, she didn't make an attempt to call and find a solution, I told her that money came out from my bank account and I was given a ticket with a seat number and reference number. The rest was not my problem. She told me that it wasn't her problem either and will become my problem if there is no seat. We had an argument then she decided to call and she was advised to book me a seat.

I went to intercape offices my return ticket was there reserved no problems. I went back to Johann and told her that clearly the problem is not with Pick n Pay but her office systems and I don't like how she dealt with my case and that she going on like nothing happened, with no apology. She said it's not her systems but Greyhound systems. I asked what informs her arrogance and whether or not she went under customer service and she said she did. So I asked, then who do you reserve your good service for and asked if she teaches the same arrogant behavior to her children, I asked her how do you clearly help white people just before me with a smile why are you being arrogant when dealing with me. She said it's "always about race", I found this very reckless and ******, I know the nuances attached to this statement.

I did call in to make an official complaint about this and I was told to write an email to Thulie, which I subsequently did. I have not received any response from this and we are now in September. I find very deplorable that I have to "protest" for mere service.