****** of my money from Greyhound

My name is Tsepo Tawana, and I have been completely ****** the means to go home to Port Elizabeth by Greyhound. Not only that,they have withheld my money and refuse to give me my refund robbing me of any opportunity to attempt any alternative

Ive been on many buses in this country but never have I experiencde a company with such disregard to customers, I booked a ticket through computicket checkers in which the lady on the counter made an error with regards to the departure and arrival time,when I complained about the error they instructed me to rebook ,and instructin me to pay a 50% penalty of the amount I paid,for something that was not my fault to begin with.On top of that,the so called rebooking is subject to the ticket price changes,and due to the fact that its around festive time,it was literally double the price of the initial booking.

My ticket price increased buy 150% for an error that was not cause by me,and I can not afford to pay the difference. Greyhound refused to refund the money of my initial payment despite not setting foot in any of their buses in not being able to leave to my destination at all

These people take no accountability what so ever. From the call centre agents to the management. They simply put; a enquiry and complaints line division in the call centre to mirage that fact,that they simply wont care,or help you if the issue involves them taking accountablity. They just want to keep your money,and sing"you snooze your loose". They will reference you to there company policies even when it has no relation to the ******* in question.

I am flabbergasted and currently cant go to see my family for Christmas due to this injustice.