Risking Our Lives to make profit, pathetic service

I booked a return trip from Jhb to PE attending a funeral, going to PE the bus got so hot and humid in the evening, when aircons where turned on, water was dripping from the top compartment. May you please ensure your buses are fully roadworthy to carry passengers. Coming back to Jhb was a disaster, we get a text 30mins before departure that there is a replacement bus, which was a joke (1977) old bus which couldnt even drive for 50km then overheated. The drivers attitude was terrible to say the least, very impatient and cannot speak to passengers in a respectful manner. He was told to drop us in Bloemfontein where we will get a replacement bus, that thing is not even fit enough for local trips, I have taken pics to proof. This goes to show that Greyhound take our lives for granted and not worthy too. Qwabe Transportation had to be an alternative which was much better than what we experience. we were ready to depart at 9pm instead of 4pm. I had urgent matters to attend to from 9am on Sun, which had costs implications and reading through these complains, I dont think they even care about their passengers.

This kind of service doesnt not even deserve R300 yet I paid R1150 for a single trip and lost money too because of them.

I insist on being compensated and I will escalate this until ombudsmen.