Revolting Greyhound Service

I’ve been a loyal customer for over 25 years, and this recent experience was a complete disgrace.

I booked tickets for myself and two others from Johannesburg to Mthatha. We arrived on time at 6:30 PM for a 7:00 PM departure. A staff member, Noxolo Khukhu, told us to “wait on the side” — with a rude and condescending attitude — so we did, assuming we’d be called. Nobody followed up, and the bus left without us and 6 other people!!! They managed to chase the bus to Monrose, but we had exhausted our budget.

When we asked for help, staff casually said it was our fault and that Noxolo misled us. No apology, no solution — just indifference. Noxolo had the nerve to tell us we’d forfeited our tickets. The counter staff were just as useless and dismissive. Only Lesego from customer service showed any sense of responsibility.

This was pure negligence, rudeness, and zero customer care. You cost us our trip, wasted our money, and couldn’t care less.

I demand a refund or to be rescheduled for tomorrow night's trip and accountability for Noxolo’s behaviour, her negligent cost a lot of people tonight!!!

You don’t even deserve one star.