refusing to refund me.

i booked a bus and it was supposed to depart at 23:10, i set at shell garage since 22:24 till 23:35 and out of worry and panic i called and the lady i spoke with told me because of the time i had booked my bus, the driver did not get the updated list of passengers, so he left before time and i cant get a refund. so can someone help me understand how the bus driver not getting the list is my problem or my fault, how the driver leaving before time is also a me problem???? all i want is a refund for your mistakes, because you shouldn't and cant take late bookings if you cant pass on the information to the drivers on time. had you given me the drivers number ,i would have done your job for you, easy. i want a refund .