Refund ticket: GXAHA501

Trip 21st November 2024 from Welkom to Vereeniging at 03:45am. I have cancelled my ticket on the 19th November 2024 because my trip was changed to the 20th November 2024.. Ms Salesly customer care Manager promised that the ticket would be refunded in full but since then no refund has been made...we spoke on numerous occasions with Ms Salesly and the account department for the refund promising that they will do payments and it will be paid by Friday as payments are only done on Fridays...till date no payment are done. I received a email from account department notify that my request for refund are receive and they are working on it. I spoke with Ms Selesly on the 28th January 2025 promising that my refund will be in my bank account in Friday the 31st January 2025, still no payment. Ms Selesly advised me if there's no refund by Friday,I should call the refund department...I did that still no assistance and no one pick the phone....everytime I call the assistant I spoke to is not available and no can assist me. Please assist getting my refund from Greyhound Bus service. *** Vanessa Moses