Refund taking long

I booked a ticket at PNP traveling from Joburg to Durban for the 11 of September 2024 , unfortunately due to unforseen circumstances I had to cancel the trip and was advised to send the cancelation forms and other supporting documents for a refund, which I did on the 31 July 2024 and i got a confirmation email from Ridwaan . It's the 9th of November and I have been making follow ups with no assistance. They don't reply to their emails and their consultants transfer you between departments. I really hate being given the run-around with my hard earned money. I'm really disappointed and will never book with them again.