Refund request for poor service

On the 15th of December 2024, I was sent to the incorrect aisle to catch the bus. I arrived at Park station at 07h20 and was redirected to City to City bus terminals. I board the bus at 09h00 and when it took off, the driver asked me to leave the bus as it was the incorrect bus.

I then was told to go find out who was `I meant t board with, when I went to the City to City window, they told me I was meant to have boarded Citiliner Plus, I asked who is that, they told me it was Greyhound.

When I went to the window, the drunk administrators told me I am late and they can’t help me. I need to go back to Pick and Pay. I went to Pickn’Pay on the 15th, they asked me to return on the 17th. I went. We (Mercy from Pickn’Pay) called the helpline ***) at 11h23 and the consultant hang-up on us as I was explaining my situation. We used this number

Below my ticket details:

- Reference No: *** - Trans ID : *** - Name : Tsakani Khoza - Due Vat INCL : R440