Refund query

Worst customer service I’ve ever experienced. I submitted a refund request on 02 December 2025 and today is (21 January 2026) I still haven't received the refund. Greyhound keeps giving the same excuse that my query is “being escalated,” yet nothing ever happens.

They are happy to take your money but completely ignore you when it’s time to refund. No accountability, no communication, and no respect for customers. This is unacceptable and feels like deliberate stalling.

Avoid Greyhound at all costs. Once they have your money, don’t expect it back.