Refund pending since 4 May -4 months waiting no help from customer care

I am extremely disappointed with Greyhound / Citiliner.

I requested a refund on 4 MAY 2026 and today is 28 AUGUST 2026 - almost 4 months later I have still not received my money.

I have emailed *** multiple times. On 27 August I received a reply from Selesley Whittaker saying "we have escalated your case" and that standard turnaround is 21-30 working days. My case is on 85+ working days, so that excuse does not apply.

No one gives me a straight answer: • No approval date • No payment date • No reason for the delay

I am tired of following up. I am a student and I need my money. Greyhound advertises "Safe. Comfortable. Reliable" but there is nothing reliable about a 4-month refund delay.

I want my refund processed immediately.

Details: Name: Kholeka Kwandile Mtshali Email: khole****** Booking *** Amount: R 350 Date requested: 4 May 2026