Refund outstanding for 3 months - is this a joke?

Yeah no. Greyhound is by far the worst coach to deal with you. First of all, they have an online option to cancel, but in order for the cancellation and refund to be processed you still have to call.That defeats teh whole purpose of teh onlien platform. Anyway, on the 22nd of July 2025, I cancelled my ticket. I reached out to them on the 28th of July because I was confused about why there was no communication regardign my refund. So there is no information flow between the reservations, refund teams and the online system. Again. Ridiculous. Secondly, I received a refund form to complete , which iI did and on the 29th of July I received an email from Selesley Whittaker confirming receipt of my cancellation. August came and went - no refund. September came and went - no refund. Mind you, I had actually followed up via phone call and was reassured by the agent that my refund would be processed. Teh last straw was when I followed up on the 10th of October and I was informed that I need to contact Kuveshni. Which I did. She must be working in the mornings only and going on a tea break for the rest of day because teh lady has not even bothered to contact me to this day, the 20th of October. I mean why work if you're not going to attend to your emails? Its teh easiset thing to do. It just means you can't even do the bare minimum. Anyway, when I called today the gentleman told me he was going to send my request to the refund department with the same Kuveshni who doesnt answer emails. No thanks. I politely asked me to refer me to someone else who will not need a Hello Peter post to get them to do their job. So can someone other than Kuveshni from the refund department please assit me with gettign my refund in the next 24 hours because I am not waiting another "21 working days" because apparently time is subjective and can be whatever you want it to be. Thank my lucky stars I never have to deal with this coachline ever again and my lesson was only R450.