Refund of Cancelled ticket

<p>My destination of a pre booked ticket online has changed. I asked ok I will pay in the difference to the new destination and this was still a onth in advance. however I was told the only way is that I have to cancel the ticket. and buy a new one. This i did as I was told and on the 3rd I contacted Mpho who only reponded the 4th. I have done all she asked and she responded like a computer and told me it was processed and I can expect my refund in 7 - 14 working days ..... a EFT takes two days max. Ok today is the 25 of April and again they told e it has only been processed today and I have to wait another 14 days.</p> <p> </p> <p>they very quick to take your money however find it extremely difficult to pay it back (refund)</p> <p> </p> <p>I do not know who else to contact to make soething happen</p>