Refund not received

I wrote the email below to Greyhound customer care on 28 August 2025.

I am writing to express my concern and dissatisfaction regarding the delay in receiving my niece's refund for a cancelled ticket (11 July 2025). The refund was due to be processed on 10 July because that was when the documents were submitted but as of today, 28 August, she has not yet to receive it.

Nozipho Khwezi Bwali

Reference number: GHA36XY Contact number: ***

I have contacted your support team and I was told about a backlog. I believe if there is a backlog customers should be made aware not just silence.

This delay is causing inconvenience for my Niece as she is a student and needs the refund, and I request that the refund of R560 be processed immediately. Please confirm when she can expect the refund to reflect in her account.

Until today i have not received response or update regarding refund. Im no longer angry but livid.