Refund my ticket money.

I purchased a ticket on the 17 or 18 April from PE to Johannesburg for my partner. When he gets to the station he was told his ticket was cancelled, he had to purchase another ticket. The money was debited from my account R560 I called the office and ask them why the ticket was cancelled, they said it was time out when I paid. I spoke to Khomisani Nkwinika on the phone, I sent all necessary documents, I have emailed her several times same-day we wanted to purchase another ticket, we were not helped. She then emailed me later to say the money was gonna be paid in 48 hours, it's been 2 weeks now I didn't receive my money. When I send email I don't get any feedback. All I want is my R560. Economy is very bad.

I would also like to complain about yesterday's bus to PE. Pick up was 5pm, the bus came an hour later. After passing Bloemfontein the driver had to go back for some other 2 passengers. The arrival time in PE was supposed to be 8:50 and now the bus is still in cradock. Passengers will have to be late about 3 hours.