Refund

I booked a ticket with Greyhound to go home. First of all, they did not send me a ticket or a confirmation email. The only reason I was able to show my proof of payment is because I saved the link of the final page after booking. When I got to the station, I was informed that I was not on the system because my payment reflected late on their system. The lady that assisted me told me to try and get my refund back but she highly doubts that I'll get it. The worst part is that there were two of us who experienced this on the same day. I emailed them requesting for my refund. Greyhound has not refunded my ticket money as of yet. I sent all of my documents promptly. They emailed back promising to refund me. It's been 3 months that I've been waiting. This is not my first terrible encounter with this company. I am absolutely shocked at the customer service and treatment that I received.