Refund

I HAVE EMAIL ALL MY DOCUMENTS AS GREYHOUND REQUEST FROM ME SO THEY CAN REFUND ME, ITS ALMOST 3 MONTHS LATER STILL NO REFUND, THEY NOW WANT ME TO SEND A STATEMENT TO SHOW THAT I HAVE PAY FOR THE TICKET, I HAVE SEND THEM THE PROOF OF PAYMENT ON MY APP, THIS IS A JOKE, THE SERVICE IS BAD FROM SECUNDA TO JHB AND BACK POEPLE ALWAYS WAIT TILL WHAT TIME FOR THE BUS TO BE ON TIME BUT THE BUS ARE ALWYS LATE FROM DURBAN TO JHB, SOME DAYS THE BUS COME 22H00 OR 24H00 THERE IT SHOULD HAVE BEEN IN SECUNDA AT 18H00.