Refund

I have been trying to get a refund on two tickets bought last year, I am still waiting....<br> I have e mailed Mrs Mpho Mabote on the 22nd of December 2015 enquiring about the refund of my tickets I have bought my father in law, which for family issues he hasn't been able to use. She only got back to me on the 28th of December 2015, explaining how the refund worked, and miscalculating my refund (she only calculated the refund for one ticket and completely ignored my other enquiry about the second ticket) (ticket one: JHB, New Castle) (ticket two: Cape Town, JHB) I immediately e mailed her asking to rectify. Silence.....<br> On the 4th of January I received a call from her, and after having apologised she confirmed she miscalculated and she reassured me to rectify the mistake.<br> I have received the refund only today (21st of January 2016) and she has refunded me of only one ticket.<br> I have send a mail with complain. I am waiting for her written response and for the refund of the second ticket. SHOCKING SERVICE