Refund

I was suppose to take a bus to Durban station from East London in the Eastern Cape on the 22 December 2019 and arrive in Durban on the 23 December 2019 apperently the bus never arrived for about hours cause the was an accident on the way..Took alternative transport cause i had to be at work the next day called the help line and they stated that tbe bus would be abit late for about 5 hours...

Informed the consultant k spoke to on the call that i took alternative transport and she just gave me a number i should call for my refund cause i had also required it called them up until i had emailed them regarding my refuns they only required me to send the proof of which i did bit still no action was taken

I went to Durban Bus station to enquire and a second application was made for mw on the 24 of January 2020 and waa informes that they will call me within a week but there was no actio made still i ca them several times after that but there was no direction of the Manager who ias suppose to call me 2 weeks have past the is still no communication they have made to me. My detail are with them but still

So much inconvience has been made for me