REFUND .

I had to cancel my trip from Cape Town to Bloemfontein as I was diagnosed with a serious illness a week before my trip I could not be around people I sent a relative to go and process my refund. I processed my refund well before the trip needed to happen as I did not want to have any problem with the company. The lady promised my relative it would be processed within 7-14 working days and I would receive the refund to my bank account. Its been 3 weeks later and I still have not received anything . After the 14 days I called only to find out my refund was never processed and that I should forward my information to someone else when doing so I was promised that the refund will reflect in 5-7 days . Today I was told the refund will only be submitted on the 7th day. So now I need to wait a extra week for my money to reflect in my account.