Refund

I have never, in my life, received such dreadful service. I was meant to travel to PE from Jhb on 27 Sep and unfortunately had to cancel my ticket. I had managed to cancel my return ticket with Intercape at their offices and received my refund straight away.

I was told by Greyhound that the ticket office cannot assist to refund, that I must request refund form via email. I received refund form and submitted all requested documents on 3 Oct. Til today I have not received my refund.

The only way to follow up on refund is to call call centre, in which they tell you to send email to customer care, which never get responded to. Some say they will escalate but nothing gets done.

I am at my wits end because there are no contact or connect (office) that can deal with this problem. Emails only. But they are not being responded to.

Never again