Quiet about refund

<p>On the eve of my trip to Cape Town, I received a one line SMS about the cancellation of the bus service due to a strike by the bus drivers. This was on 12 April 2017 and the message indicated "refunds/re-booking will be available". </p> <p>On contacting the call centre, I was simply told that I could get my refund at any Checkers or Shoprite without getting to understand if I wanted to re-book. I opted for the refund, but my problem is that I am in a small town that does not have a Shoprite or Checkers. I was given an email address to request refund and I provided the proof of payment (bank statement) since my ticket was booked telephonically due to a technical error on the website and my card was debited with the fare. To date I have not received my refund or any correspondance regarding the refund. The ticket was bought 24 March 2017 and my refund request was made 9 May 2017 with the first reply on 20 May 2017, apologising for the delay. I furnished the proof of payment on 22 May 2017 and there has since been no response.</p>