Poor systems

Good day

I was on a Greyhound bus from Bloemfontein and arrived in Paarl on 21 August 2023 very late as usual. Nonetheless, i was not given a tag for my suitcase and forgot to ask for my bag on arrival. We then phoned their offices a few minutes later to inform them of the situation. I received a call back shortly before 11am and was told that there was nothing on the bus. This is unacceptable and should not be allowed.