Poor service ****ed client

Hi,

I am so ****ed at greyhound and their buses and service?. I have been a client for such a long time on the 30th November our bus from Pretoria to Polokwane was delayed for over 2hours all we got was a mere lousy not so convincing apology smses and then i let it slide i was travelling alone..now on the 24 Dec booked 5 tickets for the same route 3 adults and 2kids now it was delayed for few minutes fine and then boom just after Mokopane we got stuck all we received was a falsely sms saying they are working on it while we were there and no one was attending to the matter. The mechanic came after an hour and had to go back to polokwane. It was hot in the middle of nowhere there was no follow up sms whatsoever the driver couldn't do or say anything so we had to hitch hike?with my family and kids paid again to get to Polokwane. Im so angry and need my REFUND ASAP no excuses please this is not cool at all as everyone at greyhound seems to be aware of the buses issues but nothing is been done about it??