Poor service from Greyhound

On 1 October my daughter & her friend (both 18) traveled via Greyhound from Bloemfontein to Worcester( premium tickets ) Firstly the bus was delayed by 3 hours and only left Bloemfontein at 00:00 instead of 21:00 as per booking. On the bus , they were chased by other passengers , claiming that our children were taking their seats. Resulting that the 2 girls were seperated from each other for the rest of the trip. No assistance from Greyhound personnel. By returning to Bloemfontein on 5 a October 2022 , the bus was again delayed by 2 hours and the seat that my daughter was sitting on was broken and disturbing herself and also other passengers. When she reported it to the driver , he only said :"Yes darling that seat is broken " They also didnt let her move to another seat. So she sat on the uncomfortable broken seat all the way to Bloemfontein. Arriving in Bloemfontein - HER LUGGAGE IS MISSING ! I phoned Customercare and they only told me to sent an email . I did so , but still no feedback from nobody.