Poor Service from Aldo / Greyhound Coaches.

I have had the most horrific experience ever on this coach. I had booked a ticket to travel from Cape Town to Pietermaritzburg onthe 11th December. I had booked and paid for the luxury Dreamliner. Firstly I was requested to be at the station at 11.30 am. On route to the station I received message stating that the bus is delayed however I needed to still be there at 11.30. At 13.05 an Aldo Citiliner arrives to fetch passengers and derive them to the Bellville Bus station. Firstly..the bus was filthy and had an awful stench of urine. Secondly that bus brokedown at Durbanville. At 14.05 another Greyhound Citiliner fetched us and we were leaving for Pietermaritzburg.The bus was fine however it certainly wasn't the Dreamliner. Upon questioning the driver regarding the Dreamliner he said that the coach is not safe to travel with.No one had notified us about the change of coaches. We travelled through to Laingsburg only to see that the coach was infested with ****roaches. We stopped at the Ultracity at Laingsburg for 10 mins. Therafter proceeded on our journey.At 6pm the bus breaks down at the outskirts of Laingsburg. The Driver struggled to get started so he called gor either a mechanic or another bus to fetch us. A mechanic arrived around 7pm and after checking all possibilities discovered that the computer chip on the accelerator is damaged. He then told us that another mechanic will come at replace the chip at 22.30 to no avail At 1.30 am 12th December the gentleman in the bus started enquiring from the Driver and the call center,only to be told that another bus it's on its way and it will be there in 7 minutes.No bus arrived so the frustrated gentleman asked all the passengers to get off so that they can summon the police and set the bus alight to get reaction. After the arrival of the police and enquiries were being made the mechanic arrived and repaired the bus within an hour.The journey then continued at 3pm arriving in Pietermaritzburg at 20.30. I will never use them to travel again and also request a refund of the difference of the cost between the Dreamliner and Citiliner. Your urgent response will be highly appreciated. Warm Regards Dhana Chetty.