Poor Service Delivery and Poor Response

I booked two bus tickets for my in-laws from Vereeniging to Durban for the 3 May. The bus did not arrive. When I called the call centre they told me the bus is not coming the Vereeniging route. They then told me that another bus is coming which was far later. When the other bus arrived the passengers waiting at Vereeniging were told to stand due to no space till Villiers. We paid for seats and proper service. This is a breach of contract.<br> Greyhound is useless. They do not even take the courtesy to respond to complaints.