Poor service

Very poor service, the bus was supposed to be leaving at 09h30, it was delayed by 2 hours just left now at 11h30, when you call call centre consultants are very rude and want to argue with you and say they cant pick up your booking when you inform them you have been calling they say the bus has arrived at the pick up terminal, 30 minutes later the bus in not here. I regret using the service it reminded me of the pre covid era when we were kept at park station over night because they over booked. I shall go back to intercape dont know what got to me this time booking it