Poor service/ bus breakdown twice in one day (diesel)

you do not follow procedure. We have been booked for a bus to leave at 11am from Cape Town inter-cape bus station and the bus left at 11:05 which that is reasonable but when we got to the next stop near Belleville we waiting an hour for someone who was left at Inter-cape station because they were late, we waited on an intersection for heaven sake and on top of that the driver kept driving the bus like a snake as kept on stepping on yellow lane and when he hears the sound of the lane departure grids he drives properly it’s as if he is tired.

I am not sure even if will make it safely home but honestly this is not the kind of service am expecting from such a reputable bus company, I called your customer service line and they told me no manager on the flow is available spoke to Katlego, and for me to hear those words was ridiculous how would you allow associates to work with no supervision?

Am not happy with todays service and I will put this on Hello Peter and take it future, again the bus stuck twice in one trip what the heck is that I have message proving bus getting stuck and you guys saying mechanical issues, the first drivers who took us from Cape Town didn’t tell the drivers at the exchange they must put diesel, what service is this? Am disappointed for real I want my money back for all four passengers and I will take this even further I’ve never in my life experienced such.

I will go to your offices in the morning am not happy