Poor service

The bus arrived 30 minutes earlier at the pick up point, did not wait for me to board the bus at 02:05,i waited for 1 hour, called customer care was told that the bus will turn around in Mosselbay, I proceeded to wait until 6am, still no sign of the bus, customer service was of no assistance, refused to take responsibility for anything, this after I've paid my ticket in full! I was suppose to arrive in Cape Town by 9am,i have a serious emergency in Cape Town but due to the poor treatment received by Greyhound, I am still in George, without any positive answers! My safety was not taken into consideration at all!