Poor service Bad Service and Disrespect

I bought a Greyhound bus ticket. The ticket stated that bus will depart at 23:55 at 00:30 there was no bus. I called the call center to find out about the bus, the lady who took my call asked for my number so she can call me back to let me what is going on with bus I asked how long is she going to take since I’m standing in cold and it’s midnight she says now now. I received her call after some time she says I must wait another 20 minutes in shock I rep**** what do mean the bus is going another 20 minutes late and she say SO WHAT I MUST DO IF THE BUS IS LATE IF ITS LATE ITS THERE’S NOTHING I CAN DO, I dropped the call. Waited for 20 minutes still there is no bus I call again and asked to talk to a manager or supervisor on duty I was told there no supervisor on duty. The bus came at 01:05 I was very down emotionally and I Driver walked towards me as I was walking towards the bus and I asked why is the bus so late and he said are you going to Durban I said yes he said are you coming on the bus or not I didn’t answer I just gave him the bus ticket and he walked away with the ticket I followed him to the bus and I asked at what time was the bus due to come he didn’t reply and after some minutes he said I will answer you. He checked the ticket than said the bus was supposed to be here at 23:55. so I asked Why is the bus late and said he took the bus half way from where it was coming from. He moved the bus and asked me to take a seat, I did. At 01:27 I received a sms from Greyhound that the bus is running 1 hour late. The bus arrived at Durban at 4:55 as it was 1 hour late.