Poor service and Poor attitude from the driver

Worst service ever..my ride was 3hours late and the only answer I could get from the driver was that he does not know anything about being late all he knows is to drive the bus...it is not his duty to communicate with me.....wow is he an outsourced driver? This answer shows that he is not part of your company....the Bus was from knysna to Mthatha on 12 Oct 2022...it was supposed to pick up at 02:05. Only arrived at 05:00