Poor Service

Your call center is PATHETIC! I have spend a total of 47 minutes on the phone, half of it waiting, the rest trying to explain that due to circumstances i cannot travel anymore. And I've mailed the booking office. This was the 17th. Now I'm trying to get someone to just acknowledge the cancelation, but to no avail. And tomorrow they will tell me I'm not getting my R2500 bacl cause I canceled too late. What now?