Poor Service

I'm writing to express my extreme disappointment with the service I received at your Johannesburg station today. I had booked a ticket to Durban and was running 10 minutes late due to an accident on my way to the station. Despite informing the agent about the situation, I was told that the bus had left and I'd need to purchase another ticket for R700.

I find it unacceptable that no effort was made to contact the driver to wait or check if the bus was still within reach. The agent showed no empathy or willingness to assist, simply passing on the inconvenience to me.

I request that you investigate this matter and consider refunding my original ticket or providing compensation for the poor service. I'd appreciate a response regarding the actions you'll take to address this issue.