Poor service

Your service is very poor a friend is stuck now no where to go because of your fault of yesterday delay for not pitching Calvin Micheal engelbrecth you didn't pick him up as booked in polokwane today you took him to johannesburg Park Station just for not letting him on the bus and telling him he forfeit the ticket and must book another one poor this is poor service delivery of you guys a man stranded in Johannesburg Park Station money he forfeit due to your incompatince