Poor service

I boarded a greyhound bus from Johannesburg to Harare on Tuesday 20 January 2015 at 20:00 (reg number VLZ870GP). Trip was fine until we got to Beitbridge border post. After everyone left the bus to complete customs formalities, we returned to find the bus locked. Most people had hand luggage, most if not all of us left our stuff in the bus because we presumed it was safe. When the bus was eventually opened, my hand luggage had been ******. In it was my laptop bag which contained my laptop, Samsung phone, money, and other personal docs. What was most annoying was:<br> <br> 1. Drivers had poor access restriction, at no point where we asked to re-present our tickets to check if all people returning to the bus were real clients after a recess<br> 2. At the border, the drivers never advised us to carry our valuables. I thought Greyhound would have at least warned the passengers about theft if they were not in a position to control it<br> 3. When we returned after customs formalities, the bus was locked until we all got back and then the driver opened the bus. How then could he not explain what had happened about my stuff<br> <br> Wrote them complaint. No real effort from them. Disgusted