Poor Greyhound Bus Service

I am extremely disappointed with Greyhound. Despite being under new management, this bus service has become a complete disaster. It's as if they have forgotten that we are paying customers who expect a clean, roach-free, and punctual service. Don't they realize that without customers, they will be out of work or even risk the company failing? How many more customers must they lose before they take customer service seriously?

How can you acquire a bus service with an outstanding service record and let it deteriorate to the point where no one wants to book a seat on it? My recent experience with Greyhound was terrible. I boarded the bus in Klerksdorp on Friday night, and we arrived in Worcester five hours late, which meant we were stuck with ****roaches for an additional five hours. The drivers didn't seem to care at all and found everything amusing.

Sadly, I've already booked my return trip, but this will be my last journey with Greyhound unless they can convince me that this was a one-off incident. For years, Greyhound was my go-to bus service when visiting my daughter, but now it seems that I must find another.