Poor Customer Service and Unprofessional Conduct by Greyhound Staff

Subject: Poor Customer Service and Unprofessional Conduct by Greyhound Staff

Dear HelloPeter, I am writing to raise a serious complaint regarding the poor and unprofessional service I received from Greyhound staff during my recent attempt to travel from Durban (4 Jelf Taylor Crescent) to Midrand (Big Bird)

I had a valid ticket and arrived at the bus station at 8:28 PM, just 2 minutes before my bus was scheduled to depart at 8:30 PM. The bus door was still open, and the driver was standing outside. As I approached the check-in lady, I tried to give her my surname and also politely asked her to wait for me. Instead of assisting me, she looked at me and said rudely, “You people like to act like this is your mother’s bus” (in Zulu). She then told the driver to leave even though he appeared willing to wait for me.

I was left standing there, completely shocked and hurt, as I watched the bus drive off. The driver had seen me and was trying to wait, but she insisted he leave. I was left stranded and humiliated. When I tried to ask her if there was any chance of taking another bus, such as the 10 PM one that I normally use, she dismissively said, “Girl, just go to sleep, there’s nothing for you, all the buses are full just come back tomorrow,” without even looking at me.

This experience caused me serious inconvenience and stress. I was supposed to be going home, and instead I had to figure out where I would sleep, how I was going to eat the next day, and how to get more money to book another ticket. That original ticket cost money I had already budgeted—now I had to find extra funds to replace it unexpectedly.

What happened was not just about missing a bus it was about being treated with no compassion, no dignity, and no professionalism. It’s deeply disappointing to be treated like this by a company I trusted to get me home safely, and i did book another ticket for 10pm the very next day with Greyhound, but I was deeply disappointed and disturbed by the situation.

I am requesting that Greyhound take this matter seriously and hold this staff member accountable. I also believe I deserve compensation for the unfair treatment, inconvenience, and emotional distress caused.

Sincerely, Ms. Mosia