Poor Customer service and negligence

Good day I took a Greyhound bus on the 29th of July,upon boarding the bus I had a TV,the driver charged me R700 for the TV and promised me it will taken care of. No receipt was given to prior to TV payment. We arrived at Parkstation TV had fallen off and the driver **** to me he said he personally put it there,we got home the TV was broken.I sent an email to customer service it’s been 4 weeks no one is responding to my email,No one cares to take responsibility…