Poor customer service and lack of understanding of the businessinesses

I made a booking of 2 bookings first booking was 2 tickits for the 03/08/24 From Durban to Johannesburg under Greyhound and 2 tickits for 06/08/24 from Johannesburg to Durban under Citiliner. On the 03/08/24 I **** a call to Greyhound to cancel the 2 tickits for that night of the 3rd. The Getleman that i spoke to said he could not find the second he could see 1 the tickit for the 3rd that shows as a return for Greyhound tickit for 3rd and 6th and can also see the other 2 tickets for 6th for City liner. I then asked that he casels the Greyhoud tickits and leave the Cotinine tickits. On the 4th my partner and I went to the Durban station we were helped by Smangele/Sma who was rude and did not give us a chance to explain she went on to tell us what she ses on her system. She said we did not pay for 4 tickits we only payed for 3 i tried explaining to her but she was not giving me a chance we spent almost an hour of back and foth with out her hearing us out. She then told us they always have customers who clame they have paid with the online bookings she does not know why they dont stop using online bookings. She called the call center and continued to say i must sort it out with Computickits. I asked to show her the amount we paid and proof of payment she said she can only work with what she sees on the system. Later on as i was getting impatiant as it has been long or her not giving us a chance she realised that the other tickit shows as a no show as it was not canceled like i requested on the phone call i made. Only if she listen from the first time she would have picked up what i was trying to explain to her. I called Greyhound again to explain the error that was ****e by the person i spoke to only to find the same person i spoke to yesterday and he told me to email customer care. I asked after how long will i get a responce he said immediately i gus he was pushing me to the next post. I went back to Smangele at the offices and she did not want to deal with me any more Slindile whobwas very polite helped me only if i was helped by her earlier maybe i would have catched the next bus. I am extremely disappointed on how i lost money and time and to be felt with by such poor level of customer service. So poor that they dont even understand the importance of online bookings and how it pushes sleals. Slindile Smangele/Sma