Poor customer service

<p>I always thought that Greyhound and Citiliner was one of the best travel agencies until now. I had booked two tickets to Durbanon the 25/4/2017. Unfortunately the same night when the tickets were bought I had to cancel. The agent told me I would get 100% refund in two weeks which I agreed to. I never got a confirmation email from Mpho until 06/05/2017 which was to advise that my refund was being facilitated and will take 5-7 days to reflect in my account. I got no email to ask for my banking details I just thought I'd send it without them asking to speeden up the process. It's been three weeks now and Greyhound is sitting with my money in their account. The frustrating part is that whenever I call to get some info no one can help me and Mpho is always busy. Such poor service from such a renown company. I definitely will not be using greyhound again incase I need to cancel I will need to wait forever to get my money back! I am very disappointed with this service </p>