PLEASE SAVE YOUR MONEY AND DON'T USE THE GREYHOUND, RATHER FLY IF YOU HAVE TO

Due to high airline tickets we are sometimes forced to use bus services. That's not an issue IF WE HAD A SYSTEM. we had booked a ticket from Bellville to JHB on the 31/03 to leave at 19:30, and just like greyhound, they were late, an hour late to be precise. Bear in mind there's many females and students waiting in a random street in Bellville waiting for the bus. The bus had a minor problem so they send a shuttle to take them to some other stop to get to their respective busses-also not an issue. We had booked the dreamliner, all of a sudden my daughter is put on a citiliner thats INFESTED WITH ROACHES, Absolutely pathetic. Anyway this was a downgrade and something we never paid for. Then they were stuck for more than 2 hours at a bus stop because the drivers card is declining - I mean come on don't you make sure your drivers are sorted when they leave, it happens yes, but not to be more than 4 hours late. I DEMAND A FULL REFUND, WE DIDN'T GET WHAT WE PAID FOR AND IN FUTURE WILL NOT MAKE USE OF THIS SERVICE. I WILL RATHER PAY THAT EXTRA AND BE ONA FLIGHT, THAT'S CLEAN AND ON TIME. Absolutely ********** service. If you want to travel by bus, don't use the greyhound, the standards have dropped drastically.