Pay back my money

I hereby complaining about CITI LINER BUS COMPANY. On the 26th of March 2015 I was supposed to travel from Johannesburg to King Williams Town using their bus but I could not. I got to the station at 18H25 I found the bus and the drivers were busy loading the bags in the bus. The bus was supposed to leave at 18h30. I took my seat which was seat number 13c but came one of the drivers to tell me that I was late so my seat was already sold to the other passenger because I was supposed to be there at 18h00 which is not stated anywhere in the ticket I bought at Shoprite. I found it so strange that I could be taken out of the bus because my seat has been sold to the other passenger. The drivers told me to go to their offices in Park Station to get my R350 but when I got there I found a man standing on the gate but when I explained to him he just laughed and left me standing. I had to make another alternatives because I had to go to the funeral. When I came back on the 31 of March 2015 I lodged a complaint and the guy by the name of was handling it. I had to make a follow up as he did not bother calling. After I made follow up he sent me an sms on the 16th of April telling me that they can