Pathetic travel liners

Today on 5 february 2024 at 13h30 we received smses that greyhound coach will be replaced with the citiliner coach.. Not all passengers received their smses in time to make arrangements to travel another time. Although we made sure we booked the luxary liner we found ourselves stucked to travel with the cityliner.. The passengers were showed no regard. Greyhound just picked out a bus to transfer us from cape town to pretoria without aircon, without reclining seats, without water in the toilet taps, and worst of all, customer services who refused to respond to at least 4 of the customers calling their offices and complaining.. Even the busdriver motivated us to call the offices and lodge complaints, but we had no posotive feedback or response. Greyhound has become pathetic. And it is not. My first bad experience with them. I do not recommend anyone taking this bus. Their service had gone.