Pathetic Service + No accountabilty from manager

I sent through a complaint for the poor service experienced on Monday night for a trip to DBN from JHB, had a manger call me be back (Vignette Wilson), all she could do was apologize in behalf of Greyhound and their staff, which for me does not suffice for the experience.<br> ? A different Greyhound bus was at the N1 Star Stop station in Midrand to fetch her 10 minutes after the scheduled time for pick up, and assured us that they would be moving over to the \DREAMLINER"bus at Park Station at JHB central before the bus finally departed to DBN... ( an hour and half later than scheduled time of departure I must add). <br> <br> ? Disappointingly"