Pathetic service from Greyhound

This is the worst bus service, yet they charge you such high amounts they don't care at all about customer service or following correct procedure. I booked 2 tickets for my mum and nephew from PMB to MIDRAND in PMB the lady at the office told them they need to go to the office to out label tags on their bags , this was for nothing, as the driver just let passengers take what ever bags they wanted and my mum and nephew bags were ****** due to the negligence of the driver. why put tags on bags if you not going to use it absolute waste of everyone's time , waste of paper. Then you call the call center and deal with a whole bunch of useless people who don't have any answers and push you from pillar to post .I have taken cheaper buses before this and never experience such horrible service. They really don't care at all. Two whole bags lost with so much of stuff and they couldn't care less and they charge you so much for they tickets . I also booked the Dreamliner and the bus that came was Definity not a Dreamliner. All they want is your money and couldn't bother what happens after that. I sent 2 emails to customer service about 2 weeks ago and till now have not received any feedback at all, Please people don't use this bus rather use a cheaper bus and you will get better service.