Pathetic service from Citiliner Bus Service

Booked a return ticket with Citiliner from JHB to PMB For 2 people. The bus had departed late which caused arrival time to be an hour later. On Route to JHb from PMB the driver of the bus had moved our seats. The seats that we were asked to sit in were broken. Next to the toilet which is out of order. The seat belts don't work which is unsafe.The staff are very disrespectful and unfriendly. Not willing to help. An extremely uncomfortable journey. Not worth the price we pay!